This policy was last updated May 25th 2018
Overview: this is what you need to know
- Cookies Kitchen Limited is registered as a data controller with the Information Commissioner’s Office and its registration number is
- We take our approach to data protection and protecting your privacy seriously. You can contact us at email@example.com with any related queries.
- We process (i.e. handle) your personal data to provide our services to you. Under data protection laws, we are only permitted to process your personal data where we have a legal basis for doing so. We will only ever process your personal data in compliance with applicable law.
- We will keep your data for as long as we provide services to you. We will then keep data for a maximum of five years from the date of our last interaction in order to deal with any queries, provide you a continuous service, or to refer back to your child’s history should you leave and re-join.
- You have rights under laws aimed at protecting your personal data. These are set out further down in the policy.You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy with how we have handled your personal data.
About Cookies Kitchen
We are Cookies Kitchen Limited, a company registered in England and Wales under company number 05483243 whose registered office is at 14 Hackswood, Robertsbrdige, East Sussex, TN32 5ER.
We are registered as a data controller with the Information Commissioner’s Office and our registration number is
What personal data do we collect about you?
This section informs you of what information we collect about you and why.
We collect personal data about you if you fill in forms on the Website or correspond with us by phone, email or otherwise. This includes information you provide when you register with us, place orders for goods or services, attend classes, voluntarily complete customer surveys, enter competitions, provide feedback and when you report a problem with our Website.
Personal data we may process about you:
- home address and telephone number
- mobile phone number
- personal email address
- IP address
- bank and/or payment card details
Personal data we may process about your child/children:
- date of birth
- details of any medical conditions that may be relevant to your child’s/children’s safety, when in receipt of our services
Where we collect gender, biometric or medical data about your child/children, we do so on the basis that we require this data in order to safely and efficiently provide you with our services. No automated decision-making or profiling will take place using your personal data.
How will we use your personal data?
This section explains how we will collect, store and use personal data that you provide to us. This is to enable us to carry out the activities relevant to the provision of our services to you.
We use the information held about you in the following ways:
- Information you give to us. We will use this information to:
- carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us including, but not limited to, billing you and contacting you about your lessons and/or your orders;
- respond to your enquiries or to process your requests in relation to your information;
- let you know about important changes or developments to the Website or our services;
- provide and personalise our services generally;
- carry out market research campaigns;
- measure or understand the success of our products and services, and where we might improve the services we provide to you;
- provide you, or permit selected third parties that you have consented to provide you, with information about goods or services we feel may interest you;
- contact you to let you know about other products and services that we offer and feel may be of interest, as set out in the section on Marketing Communications;
- ensure that content from our Website is presented in the most effective manner for you and for your computer, making the Website easier for you to use and providing you with access to all parts of the Website.
We must have a legal basis for processing your personal data. We consider that we have a legal basis where:
- you have given us consent to do so for the specific purposes which we have told you about – for example, we will need your consent to process any health information you provide to us, such as information relating to mobility so that we can provide an appropriate service. We will also rely on consent in the context of direct marketing, as explained below;
- it is necessary for us to do so to enable us to provide you with the services that you have requested from us – for example, contacting you about orders;
- it is necessary in order to fulfil our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
- the law otherwise permits or requires it.
Where we process your personal data on the basis of our legitimate interests, these are our (or our third party’s) interests in providing our services to you in an efficient and secure manner.
This section is to explain how we will ensure that you only receive marketing communications that you wish to receive.
If you prefer not to receive any marketing communications from us, you can change your preferences and unsubscribe at any time by clicking on the unsubscribe link on any marketing email from us, by contacting us at firstname.lastname@example.org. If you choose not to receive this information we will be unable to keep you informed of new services, competitions, events and promotions that may interest you.
Who will have access to your personal data?
We take your privacy seriously and have implemented appropriate physical, technical and organisational security measures designed to secure your personal data against accidental loss, destruction or damage and unauthorised access, use, alteration or disclosure.
Who else might we share your personal data with?
We may share your personal data with the following third-party service providers who assist us with administering the provision of our services to you:
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- agents we engage to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing technical support, providing marketing assistance (including carrying out market research), processing payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes; and
- analytics and search engine providers that assist us in the improvement and optimisation of our Website.
We may also pass aggregate information on the usage of our site (e.g. we might disclose the median ages of visitors to our site, or the numbers of visitors to our site that come from different geographic areas) to third parties but this will not include information that can be used to identify you personally.
How do we protect your personal data?
This section explains how we keep your personal data safe and where it will be held.
We take your privacy seriously and are committed to maintaining the privacy and security of the personal data you provide to us, and the choices you have regarding our collection and use of your personal data.
We follow strict security procedures as to how your personal data is stored and used, and who sees it, to help stop any unauthorised person getting hold of it. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
We do not transfer your personal data outside of the European Economic Area.
Unfortunately, the transmission of your personal data via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet and you acknowledge that any transmission is at your own risk.
How long do we keep your personal data?
This section explains the length of time that we will retain your personal data.
We will keep your personal data for no longer than necessary, for the purposes we have set out above. We will retain your information for as long as needed in order to provide the relevant services to you or perform any contract we have with you, and for a maximum of five years from the date of our last interaction in order to deal with any queries, provide you a continuous service or to refer back to your child’s history should you leave and re-join.
Any third parties that we engage will keep your data stored on their systems for as long as is necessary to provide the relevant services to you or us. If we end our relationship with any third party providers, we will make sure that they securely delete or return your personal data to us.
We may retain personal data about you for statistical purposes (for example, to help us better advertise our services). Where data is retained for statistical purposes it will always be anonymised, meaning that you will not be identifiable from that data.
What are your rights?
This section explains that you have a number of rights in relation to your personal data. There are circumstances in which your rights may not apply. You have the right to request that we:
- provide you with a copy of the information we hold about you;
- update any of your personal information if it is inaccurate or out of date;
- delete the personal data we hold about you – if we are providing services to you and you ask us to delete personal data we hold about you then we may be unable to continue providing those services to you;
- restrict the way in which we process your personal data;
- stop processing your data if you have valid objections to such processing; and
- transfer your personal data to a third party.
For more information on your rights and how to use them, or if you would like to make any of the requests set out above, please contact us at email@example.com We will respond to all such requests within the time period required by law.
As explained in the section on Marketing Communications above, even if you consented to the processing of your personal data for marketing purposes (by ticking the relevant box or by requesting information about services), you have the right to ask us to stop processing your personal data for such purposes. You can exercise this right at any time by contacting us at 07786271227 or firstname.lastname@example.org or by calling us on 01404 548348.
Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies in themselves do not identify you, just the computer or device you are using. Cookies do lots of different jobs, like making it easier for you to log on to and use our Website during future visits, letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They also allow us to monitor traffic on our Website and can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies themselves only record which areas of our Website have been visited by your computer or device and for how long. Allowing us to create a cookie does not give us access to the rest of your computer.
All the cookies that we use are persistent cookies. These cookies remain on your device for the period of time specified in the cookie. They are activated each time that you access the Website from the same device. You can see how long a cookie will be left on your device. To find out how, you can visit www.allaboutcookies.org/ which contains further information about how to manage cookies.
We use three different sets of cookies:
- Cookies Kitchen: The Website uses some cookies which are specific to us. These allow us to:
- check that you’ve accepted cookies;
- automatically log you in on a device you’ve used before;
- automatically reconnect you to your last Website session and shopping basket;
- reload the correct local content for you.
With most Internet browsers, you can erase or block cookies or ask to receive a warning before a cookie is stored. The “Help” function within your browser should tell you how. Alternatively, you may wish to visit www.youronlinechoices.eu or www.allaboutcookies.org which contain comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.
You are under no obligation to accept our cookie statement. Please be aware that restricting cookies may have a negative impact on the functionality of the Website.
Who can you ask for more information?
If you have any questions or concerns about how we handle your personal data, you can contact us using any one (or more) of the following:
If you are unsatisfied with our response to any data protection issues you raise with us or our DPO, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal data and privacy.
purposes (for example, to help us better advertise our services). Where data is retained for statistical purposes it will always be anonymised, meaning that you will